Refund policy

We have a 30-day return policy for eligible items, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at buckaroosupplycompany@gmail.com. If your return is accepted, we’ll send instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Items sent back without first requesting a return will not be accepted.

Please inspect your order upon delivery and contact us right away if the item is damaged, defective, or incorrect so we can evaluate the issue and make it right.

Non-returnable items

Certain items cannot be returned, including custom or personalized hat feathers, made-to-order products, print-on-demand apparel or accessories, sale items, and gift cards. Items that have been worn, used, altered, or damaged after delivery are also not eligible for return.

Because print-on-demand items are made specifically for each order, we cannot accept returns or exchanges for size, color, or change-of-mind reasons. If a print-on-demand item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery with photos of the issue so we can work to make it right.

Exchanges

The fastest way to exchange an eligible item is to request a return for the original item and place a separate order for the new item once the return is accepted.

For print-on-demand items, exchanges are not available for size, color, or change-of-mind reasons because each item is made to order.

Refunds

Once we receive and inspect your return, we’ll notify you whether the refund is approved. If approved, your refund will be processed to your original payment method within 10 business days. Please remember it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at buckaroosupplycompany@gmail.com.